Refunds policy

Right of withdrawal

You have the right to request a return within fourteen (14) days of delivery, without giving a reason.

To withdraw from the contract and start your return, head to our Returns Page.

To meet the deadline, it is enough to start your return before the 14 days expire. Follow the packing and shipping instructions on the Returns Page.

Because Swoop products are made for handling dog waste, used products cannot be returned or refunded for hygiene reasons, except where required by applicable law. Eligible returns must be unused, in original condition, and in the original packaging.

Refunds policy

Return process

The simplest way to start a return is to go to our Returns Page and follow the steps below.

Go to our Returns Page and start a return for your order.
Wait for approval. We will email the return address and packing instructions. Please do not send a product back without that confirmation.
Pack the unused product in its original packaging, in original condition.
Ship it back using the instructions we send. For standard returns, you are responsible for return shipping costs. Original outbound shipping is not refunded, except where the law requires it.
Once we receive and inspect the return, we will email you. If approved, the refund goes to your original payment method. This can take up to 14 working days after we receive the parcel.
If you have not received a confirmation email 14 working days after we should have received the return, contact us so we can help.

Refunds policy

Consequences of withdrawal

You must send the items back without undue delay, and no later than fourteen (14) days from when you told us you want to return them. The deadline is met if you ship within those 14 days.

You are responsible for the direct costs of returning the goods on a standard return.

If a product has been used, shows signs of use, was exposed to dog waste, or is not returned in original condition, we may refuse the return, except where required by applicable law.

If the return is approved, we refund the payments received for the returned goods to your original payment method. We may wait until we have received the goods, or until you provide proof of shipment, whichever is sooner.

If your order arrived damaged, defective, or incorrect, contact us as soon as possible and we will make it right. This policy does not affect any rights you have under applicable consumer law. Where local law gives you greater rights than those described here, those statutory rights apply.

Refunds policy

How to request a return

To withdraw from the contract and start your return, head to our Returns Page.

If you cannot use the Returns Page, send your request through our contact page. You can copy the text below:

I want to withdraw from my contract of sale / return my order.
Order number:
Name:
Date received:
Email used at checkout: